gamifying queues to incentivise punctuality
Profit margins in the restaurant business are slim, with insiders indicating that ditching the reservations book can drive a revenue increase of around 35 per cent. Whilst the cult of queueing authenticates the hype surrounding worthy dining experiences, the uncertainty of no-booking policies has the opposite effect of deterring diners who value predictability over the communal anticipation of the meal—understandably so. Done right, queueing is healthy for the dining ecosystem, reservationists included.
¿qué? The quicker a table turns, the shorter the wait for diners in the queue, therefore they have a vested interest to be punctual when a table is ready. Let's incentivise them. queQueue rationalises the efficiencies of physical and virtual queues, motivating diners to proactively swap their spot in the queue if it doesn't look like they will be physically available to be seated, lest they lose the spot (and credibility) altogether. In any community, credibility matters, so diners maintaining a punctual record earn privileges, whether that be swapping queue positions beyond immediate neighbours, joining a queue remotely or pseudo reservations (queQueue juggles queue prioritisation to emulate bookings).
Queueing gamified for the greater good of the dining ecosystem, everyone wins.